At CodeX Assistant, we are committed to providing exceptional service and ensuring customer satisfaction. We understand that there may be situations where a refund is necessary. Please review our refund policy below:

1. Refund Eligibility

Refunds are only eligible under the following conditions:

• The service provided does not meet the agreed-upon specifications or quality standards.
• The project is cancelled by CodeX Assistant due to unforeseen circumstances.
• There is a significant delay in the start of the service (more than 15 business days) after the payment has been made.

2. Refund Request Process

To request a refund, please follow these steps:

• Contact our customer support team at support@codexassistant.com within 30 days of the payment date.
• Provide your order number, the reason for the refund request, and any relevant supporting documentation or evidence.

3. Refund Approval

Upon receiving your refund request, our team will:

• Review the details of your request.
• Contact you within 7 business days to discuss the issue and gather any additional information if necessary.
• Notify you of the approval or rejection of your refund request within 14 business days.

4. Refund Processing

If your refund request is approved:

• Refunds will be processed to the original payment method within 14 business days of approval.
• You will receive a confirmation email once the refund has been processed.

5. Partial Refunds

Partial refunds may be issued in cases where:

• Only a portion of the service has been completed.
• There is a mutually agreed-upon resolution for a partial refund.

6. Non-Refundable Cases

Refunds will not be issued for:

• Change of mind after the service has commenced.
• Dissatisfaction with the service due to reasons not related to the agreed-upon specifications.
• Delays caused by the client’s unavailability or lack of communication.

7. Disputes

If you are not satisfied with the resolution provided, you may escalate the matter by contacting our customer service manager at manager@codexassistant.com.

8. Amendments to the Refund Policy

CodeX Assistant reserves the right to amend this refund policy at any time. Any changes will be posted on our website and communicated to clients via email.

Thank you for choosing CodeX Assistant. We are dedicated to delivering high-quality service and ensuring your satisfaction.

For any further questions or concerns, please contact our support team at support@codexassistant.com.

Feel free to customize this policy further to better suit your company’s specific needs and processes.